Thank you for choosing Best Life Wellness, LLC as your healthcare provider. We are committed to providing you with the quality healthcare you deserve. Your clear understanding of our Financial Policy is important to our professional relationship. Please understand that payment for services is a part of that relationship. Please ask if you have any questions about our fees, our policies, or your responsibilities.
Patients are responsible for the payment of all services provided by Best Life Wellness, LLC and its associates.
To facilitate timely billing and payment, we ask that patients assist by:
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Providing current and updated information on your contact information and insurance
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Presenting updated photo identification and insurance cards when changes are made
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Making appropriate payment at the time of service
PAYMENTS
Best Life Wellness LLC accepts payments by credit card, debit card, check, and cash. In addition to the billed amount, there will be a $25 fee for each check returned for insufficient funds.
CO-PAYMENTS, CO-INSURANCE, AND DEDUCTIBLES
All co-payments, co-insurance, and deductibles must be paid at the time of service. These payments are part of your contract with your insurance company. Failure to collect these payments from patients can be considered fraud. Please help us in upholding the law by making these payments on each visit.
SELF-PAY POLICY
Self-pay accounts are patients without insurance coverage, patients covered by insurance plans in which the office does not participate, or patients without an insurance card on file with us. We do not accept attorney letters or contingency payments. It is always the patient’s responsibility to know if our office is participating in their plan. If there is a discrepancy with our information, the patient will be considered self-pay unless otherwise proven. Self-pay patients are required to pay in full for the cost of the office visit before services are rendered. Payment for any charges accrued during the visit (e.g. laboratory testing, medication administration, etc.) will be collected at check-out.
INSURANCE POLICY
Best Life Wellness, LLC participates with most insurance plans. It is the patient’s responsibility to verify if Best Life Wellness, LLC is in-network prior to receiving services. Please be aware that some – and perhaps all – of the services you receive may be non-covered or not considered reasonable or necessary by Medicare or other insurers. If a service is provided that is not covered by insurance, the patient is responsible for payment at the time of service or upon denial of coverage.
We will submit your claims and assist you in any way we can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request. Please be aware that the balance of your claim is your responsibility whether or not your insurance company pays your claim. Your insurance benefit is a contract between you and your insurance company; we are not party to that contract. If your insurance company does not pay your claim within 45 days, the balance will automatically be billed to you.
SPECIALTY SERVICES
We may offer specialty services requested by our patients. Specialty offerings will not be billed to insurance but charged as an affordable cash price. These specialty services must be paid for at the time of service. Specialty services include services such as: injections (lipotropic, vitamin, hormones, etc.), aesthetics (neuromodulators such as Botox, body sculpting, etc.), DOT physicals, and prescriptions requested outside of an office visit.
WORKERS COMPENSATION POLICY
Patients needing workers compensation should contact their human resources department prior to scheduling an appointment. Employers may require patients to use a particular healthcare provider.
Patients are responsible for providing accurate information to facilitate billing if the employer or workers compensation carrier is responsible for payment.
Payment for services covered under workers compensation are accepted per contracted rates based on the mandated state fee schedule. If payment is denied by workers compensation, the patient will become responsible for the balance of services. Payment is due within ten (10) days of a workers compensation payment denial.
PAYMENT PLANS
It is never our intention to cause hardship to our patients, only to provide them with the best care possible and the least amount of stress. If you are experiencing hardship, please reach out to us to set up a payment plan.
OVERDUE AND CREDIT BALANCES
All overdue patient balances will be sent to collections after 120 days. All accounts sent to collections will be charged a $25 collection fee in addition to the account balance.
CUSTODY AGREEMENTS FOR MINORS
The parent or guardian who accompanies a child into our office will be held financially responsible at the time of service, regardless of policyholder for any billed insurance. Best Life Wellness, LLC has no authority to enforce compliance or to act as a mediator between the parties when there are provisions in a custody decree.
ADMINISTRATIVE FORMS
Forms requiring completion by a healthcare provider (i.e. FMLA, life insurance, wellness forms, employer forms, DMV, etc.) will be subject to a $25 service fee per form. Payment is required prior to the completion of any form. We cannot complete forms requiring medical information or medical decision-making if it has been more than 30 days since your last appointment; exceptions may be made on a case-by-case basis. Please allow at least 5-10 business days for us to complete forms. This does not apply to forms required for the following appointment types when the forms are completed during the visit: DOT physicals, sports physicals, employment examinations; school or job specific forms given to the provider after the visit are subject to the abovementioned fee(s).
MISSED APPOINTMENTS
We understand that scheduling conflicts or unexpected circumstances may occur from time to time. Please call to reschedule or cancel at least 24 hours prior to your appointment. For Monday appointments, any notification after the close of business on Friday will be considered less than 24 hours. No-show appointments will be billed $50 for new patient appointments and $20 for established patient appointments. No-show fees must be paid prior to next scheduled visit.
It is important to keep your scheduled appointment to ensure that you receive timely refills. If you miss your appointment and require refills prior to your next appointment, you will be charged a prescription fee of $10. This fee is not billed through insurance. Repeated no shows or cancellations will result in a denial of refills.
WELLNESS BENEFITS
Please notify staff at check-in if the visit will be covered under a wellness benefit through insurance. Wellness benefits are very specific and limited to well care only. Any chronic or other conditions addressed within the wellness visit (including medication refills) are not covered under the wellness benefit and may be billed separately.
LABORATORY SERVICES
Best Life Wellness offers many diagnostic labs in our office, however some services require that specimens be sent to an outside laboratory for processing. Best Life Wellness often uses LabCorp, Self Regional Healthcare, Medical Diagnostics Laboratory, and others based on need and proximity to patients. If insurance requires use of a particular lab, please disclose that prior to any specimen collection. Best Life Wellness does not bill for diagnostics completed by outside facilities. Patients will receive separate bills from the laboratory and are responsible for payment of all laboratory services not covered by insurance. Questions regarding laboratory billing should be directed to the laboratory that sent the bill.