Patient Information
NEW PATIENTS
We welcome new patients. To provide patients with low wait times and convenient care, we encourage prospective patients to pre-enroll with Best Life Wellness, LLC. Pre-enrollment is a simple process where patients complete insurance and health history paperwork at their convenience right from the chat feature on our website prior to their appointments. This simple process helps reduce wait times when care is needed. To have a staff member reach out to complete the pre-enrollment process, please use the chat feature on our home page to meet us and receive new patient forms. If you prefer to print the paperwork to return to our office prior to begin registration, please click here.
INSURANCE INFORMATION
We are in network with the major health insurance providers. In addition to insurance, we also accept cash payments at comparable rates to insurance reimbursement. Please click here to view insurances that we accept.
CONSENT FORM
Click here to view our consent for treatment
We require patients to give consent to receive healthcare services from our clinicians. Please complete the above form prior to your first visit so that we can see you as a patient.
NOTICE OF PRIVACY PRACTICES
Click here to view our privacy practices
Our office is compliant with the laws & regulations regarding the privacy of protected health information. Please review our Notice of Privacy Practices.
FINANCIAL POLICY AND DISCLOSURES
Click here to view our financial policy and disclosures
We are committed to providing you with the quality healthcare you deserve. Your clear understanding of our Financial Policy is important to our professional relationship. Please understand that payment for services is a part of that relationship. Please ask if you have any questions about our fees, our policies, or your responsibilities.
APPOINTMENT NEEDS
Our team and providers are committed to providing you with high-quality care. While we will make every effort to accommodate your urgent needs, please understand that it may not always be possible due to the level of patient demand and the availability of healthcare providers. It is important to note that we do not offer emergency services. In the event of a situation requiring immediate attention, please dial 911 or visit the nearest emergency room. For urgent mental health concerns, please contact the SC Department of Mental Health's Mobile Crisis Team at 833-364-2274 or 911.
Patients have 3 ways to request appointments:
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Phone (864) 990-5074 - This is the preferred way to request an urgent appointment or specific limitations as these appointments quickly fill up.
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Klara texting
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Patient portal through Athena - This method is the slowest due to the nature of the process, so if you have specific limitations for your availability, the other two methods are preferred.
APPOINTMENT REMINDERS
Appointment reminders are made to the best of our ability and as a courtesy. However, it is important to note that clients are ultimately responsible for managing their appointments and arriving on time. For more information regarding our policy on missed appointments, please refer to our Financial Policy and Disclosure.
PATIENT COMMUNICATION / SOCIAL MEDIA POLICY
As healthcare professionals, we want to ensure that each patient’s confidential information is protected and that patients receive the healthcare they deserve. For this reason, staff and providers at Best Life Wellness, LLC are not able to communicate with patients regarding their care through personal accounts such as social media, private text, or personal email. We encourage patients to use the Klara app for texting, the Patient Portal for messaging, or telephone to the office to reach our healthcare team. This ensures clear and secure communication and enables us to provide you with the highest quality of care. Thank you for your continued trust in Best Life Wellness, LLC.
Our staff and providers work hard to provide the care that you deserve. Every communication is important to us - calls and messages are answered as promptly as possible. We appreciate your patience should you have to wait on hold or leave a voice mail message. Please be aware that our staff and providers will not leave their scheduled patients to return routine phone calls and messages; these are generally answered after patient care sessions are finished. Because our providers have appointments on nights and weekends, they are unable to respond to messages outside of normal business hours. If you need to consult with your provider, we encourage you to schedule a telehealth or office visit. It is important to us to have the time you deserve to have your needs met and our providers rarely have time during scheduled patient care to make phone calls.
PATIENT ASSISTANCE RESPONSE TIME GOALS
Our medical staff strives to provide timely responses to patient requests for assistance. However, please note that immediate response may not always be possible. Our expected response time goals:
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Return communication for a non-emergent medical question - within 2 business days
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Return communication for a billing question - within 2 business days
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Requests for prescription renewals - within 3 business days
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Requests to complete forms & write letters within 10 business days
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Requests for copies of medical charts - within 30 days
PRESCRIPTION REFILLS
Our goal is to assist our patients with prescription requests in an efficient and timely manner. Due to the volume of prescription requests, we have created the following guidelines to help meet these goals.
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Please come to your appointment prepared to request necessary refills and discuss any questions or concerns regarding medications.
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It is the patient’s responsibility to notify the office in a timely manner when refills are necessary. Approval of your refill may take up to two (2) business days, so do not wait to call. If you use a mail order pharmacy, please contact us ten (10) days before your medication is due to run out.
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Medication refills will only be addressed during regular staff business hours (Monday – Friday (8:00am – 5:00pm). No prescriptions will be refilled on weekends or holidays outside of scheduled appointments.
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Your provider will prescribe the appropriate number of prescription refills to last until your next scheduled appointment. Generally, when you are down to zero refills, it is time to schedule a follow up appointment.
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Due to the volume of automated refill requests received from pharmacies, we cannot refill medication without patient request. If your pharmacy has submitted an automated refill request, please contact the office so that we can process the request in a timely manner.
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Some medications require prior authorization, and this can delay filling of your prescription. Please notify us if this is being required by your insurance. Only your pharmacy is notified of the approval status. Neither the pharmacy nor the provider can guarantee that your insurance company will approve the medication. Please check with your pharmacy or your insurance company for updates.
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It is important to keep your scheduled appointment to ensure that you receive timely refills. If you miss your appointment and require refills prior to your next appointment, you will be charged a prescription fee of $10. Repeated no shows or cancellations will result in a denial of refills.
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A prescription fee of $10 is applied to prescriptions requested outside of a visit.
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Patients requesting new prescriptions, antibiotics, or medication refills not prescribed by our office must be seen for an appointment. Telehealth may be an option for urgent needs if appropriate.
IN-OFFICE MEDICATION PICK-UP POLICY
To pick up medication from our office, patients must provide written consent via the Klara messaging system to authorize another person to collect it. Furthermore, all medication pick-ups necessitate a current photo ID and the signature of the individual retrieving the medication. This applies to both the patient and an authorized person.
CONTROLLED SUBSTANCE PRESCRIBING
All previous prescriptions are recorded and will be retrieved from the South Carolina prescription monitoring program, known as SCRIPTS (South Carolina Reporting & Identification Prescription Tracking System) before any transferred prescriptions are refilled. If a question of misuse of controlled substances is indicated, the prescribing practitioner will not authorize any refills for the applicable prescription and a urine test may be requested, or an appointment will be required to explore alternative treatment. Continuation of controlled substance prescription treatment is at the discretion of the practitioner.
Urine tests:
For new patients for whom controlled substances are prescribed, a urine drug test may be requested at the discretion of the prescribing practitioner. To initiate and monitor adherence to certain drug treatments, urine tests may be requested by the practitioner at any time. Urine tests may be requested on a random basis, either same-day or scheduled, at the discretion of the practitioner, and patient compliance is expected.
PATIENT DISMISSAL POLICY
Although it is an infrequent occurrence, a patient may be "dismissed" from the office and given 30 days to locate another medical office for their continued care. Our staff will send a letter by certified mail to your last known address, notifying you that you are being dismissed. Once we receive a signed release form from you, we will forward a copy of your medical records to your new healthcare provider.
You may be dismissed for one or more of the following:
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Repeated no-shows or cancellations
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Non-compliance to recommended medical plan of care
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Abusive, rude, disparaging, or threatening language or behavior to providers or staff
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Dishonesty or theft
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Failure to follow office policies
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Failure to meet financial obligation for services provided